This form is prescribed under Regulation 10 of the Promotion of Access to Information Act (PAIA), Act No. 2 of 2000, and is used to lodge a formal complaint with the Information Regulator regarding a public or private body’s response—or lack thereof—to a PAIA request. It provides a structured way for individuals or third parties to seek redress when access to information is denied or mishandled.

Form 5 includes:

• Personal and contact details of the complainant
• Representative and third-party information (if applicable)
• Details of the body against which the complaint is lodged
• Nature of the complaint (e.g. refusal of access, excessive fees, time extensions, partial access)
• Supporting documentation checklist
• Expected outcome and legal agreements
• File Name: InfoRegSA-PAIA-Form05-Reg10-1.pdf
• Format: PDF
• Length: 5 pages
• Purpose: To lodge a complaint with the Information Regulator regarding a PAIA-related issue

For more details on PAIA compliance and related forms, visit our PAIA & POPIA Compliance page.